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There are various reasons which might affect your internet experience via Wi-Fi. Among which maximum devices connected at the same time or real time bandwidth consumption could be one of the major reasons.
More often internet might be slow due to longer session time which can be resolved by reboot option available in the router.
Another reason for internet slow might be due to latency between the devices and router. Latency might be due to the distance between the devices connected and the router or due to signal interference.
You can simply make online payment or you can visit nearest SkyBroadband branch.
If there is no internet connection, you can check your router status and try rebooting router once.
You can make a call to Sky Broadband at 01-5525888
For any kind of physical issues like router offline, fiber wire broken, router damaged etc you will get field support/assistance/visit.